At actrendsetshoe Chile S.A., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Refunds for canceled orders are typically processed within 3-5 business days, though it may take additional time for the refund to appear in your account depending on your financial institution.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be in their original condition, unused, with all tags attached, and in the original packaging. You must provide proof of purchase (receipt or order confirmation) when returning items.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Once we receive and inspect your returned item, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed and reflected in your account. The exact timing depends on your payment provider's policies.
Please note that shipping costs are non-refundable unless the return is due to our error. For items purchased during sales or promotions, only the final sale price will be refunded.
If you haven't received your refund within the expected timeframe, first check your bank account again. Some processing times may vary between financial institutions. If you still have not received your refund, please contact your credit card company or bank, as it may take some time before the refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with details of your purchase and refund request. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: actrendsetshoe Chile S.A.
Address: Calle Monjitas 832, Santiago Centro, Santiago 8320000, Chile
Phone: +56 2 2567 8934
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (Chile Standard Time), excluding national holidays.
